Delivery
Every ZWIN piece is prepared and printed specifically for your order. Orders usually require 1–2 business days for production before shipping. Estimated delivery times after production:
- Casablanca: approximately 24 hours
- Major Moroccan cities: approximately 24–48 hours
- Other cities: approximately 48–72 hours
Shipping fees across Morocco
We deliver all over Morocco. Delivery costs 35 MAD for orders below 449 MAD. Enjoy free delivery on orders of 449 MAD or more, calculated after coupon discounts. Payment is made in cash when your order arrives.
Order confirmation
After placing your order, you will receive a confirmation call from ZWIN before the order is sent into production. We may confirm your name, phone number, delivery address, product, size, colour and quantity. Please make sure your phone number is correct and that you are reachable. Orders may only proceed after successful confirmation.
Cash on delivery
Cash on delivery is available throughout Morocco. Payment is made when you receive your order.
Failed or refused deliveries
Please remain reachable at the phone number provided. If an order needs to be sent again after an unsuccessful delivery, we will explain any additional delivery fee before arranging the new shipment. This does not affect applicable consumer rights.
Need help with your order?
Contact ZWIN on WhatsApp or through our Contact page. Include your order number and tell us what happened. ZWIN will handle your request directly.
Changes and cancellations
Contact us as soon as possible if you need to change a size, colour or delivery detail, or cancel an order. Before production starts, we can arrange cancellation. Changes depend on the order’s progress and availability. Once production or shipping has started, changes may no longer be possible. This does not affect any statutory withdrawal or other consumer rights.
Damaged, defective or incorrect items
If you receive a damaged or defective item, the wrong product, colour or size, or notice a print or manufacturing problem, contact us promptly, ideally within 7 days of delivery. Please share your order number, a description and clear photos where possible so we can investigate.
If garment measurements fall outside the published size guide and its stated tolerance, we will investigate this as a possible product fault rather than automatically treating it as a voluntary size exchange.
For a confirmed issue, ZWIN covers the necessary return transport. We will arrange a corrected replacement at no additional cost, or a refund where required or agreed. Please contact us for return instructions before sending an item back. Our request for prompt reporting does not limit your statutory rights.
Size exchanges
If you received the size you ordered but would prefer another size, contact ZWIN to request an exchange. Exchanges are subject to availability. For a voluntary size exchange, the item must be unwashed and unworn apart from a normal try-on.
The customer pays both return transport and delivery of the replacement. We will explain the charges and agree them with you before arranging the exchange. These charges do not apply when we sent the wrong size or a product fault is confirmed. A voluntary exchange does not replace any statutory right to withdraw.
Changed your mind?
For eligible distance purchases, you have a statutory withdrawal period of 7 days from receipt. A longer period may apply if required information was not supplied. Tell us clearly that you wish to withdraw, using the contact options above; you do not need to give a reason.
Our standard catalogue garments are printed after ordering, but this alone does not automatically exclude withdrawal rights. An exception for goods made to your specifications or clearly personalised applies only where its legal conditions are met.
Please keep the item in good condition and retain packaging where possible. We will provide return instructions. These requests do not remove your statutory rights.
Refunds
For a valid statutory withdrawal, the amount paid will be refunded without a withdrawal penalty, within the applicable legal deadline and no later than 15 days after the right is exercised. Return shipping costs, where payable by the customer, must be disclosed before purchase.
For cash-on-delivery purchases, we will agree a suitable refund method directly with you. A refund will not be replaced with store credit without your agreement.
Your rights
Nothing in this policy excludes mandatory rights under applicable consumer law. ZWIN remains your point of contact for your purchase.